At Casa Sorella, we want you to feel confident and happy with every purchase. If something doesn’t work out, we accept returns and refunds under the following conditions:

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✅ Return Conditions

• Returns must be requested within 7 days of receiving your order.

• Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.

• Return shipping costs are the customer’s responsibility (unless the item arrived damaged or it was our mistake).

• We are not responsible for lost or delayed return shipments  we recommend using a trackable method.

• Once we receive and inspect your item, your refund will be processed to the original form of payment, minus shipping fees.

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🚫 Non-Returnable Items

• Sale items

• Accessories

• Gift cards

• Items marked as “Final Sale”

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✉️ To Start a Return

Please email us at hello.casasorella@gmail.com with the following:

• Your full name

• Order number

• Item(s) you wish to return

• Reason for return

Once approved, we’ll send you return instructions.

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💡 Important Notes

• Refunds are typically processed within 3–5 business days after we receive the item.

• If you received a damaged or incorrect item, please contact us within 48 hours of delivery we’ll make it right!

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Thank you for shopping with Casa Sorella and supporting a small business with heart 🤍